FAQ

Our address is 8808 Monticello Lane N. Maple Grove MN 55369. We are just a few blocks NW of HWY 694 and Hwy 169. Go North on 169 to 85th Ave , Go West to Monticello Lane, Go Right (North)3 blocks to 8808 Monticello Lane North. Please call ahead at 763-595-7307

We are open Monday through Friday from 8:00 AM to 5:00 PM.

We have a 5 year warranty on the microscope head, a 1 year warranty on the LED ring light, and a 1 year warranty on the stand.

Please email your tax exempt form to sales@metro-cad.com. Or fax the tax exempt form to 763-595-7311

We will try to ship same day or next business day. So the handling time would be 1-2 Business Days.

We ship using UPS Ground. The shipping time is usually 5-8 business days.

We will email a UPS tracking number so you will know when your order will arrive.

We accept Pay Pal and Shopify Payments.

Sometimes when all of the quadrants are off, or when the light’s brightness is all the way off, it appears to not turn on. When that happens, when you press the on button, there will be a quick flicker or flash of light. If you increase the light’s brightness by pressing the + button, or by pressing the 4 quadrant arrows, this will turn it on.

Please email us at sales@metro-cad.com for a quote. Let us know the size of the Clean Room you will need. Let us know if you would prefer a Hard Wall or a Soft Wall. Let us know the classification you need.